“FRANCIS BIRDLY” 2021

**Return and Refund Policy:**

Thank you for purchasing a piece of art. We want to ensure your satisfaction with our products. Please read our return and refund policy carefully:

**Returns:**
Due to the nature of our products, we do not accept returns

**Refunds:**
Refunds will only be issued for damaged items. If your item arrives damaged, please contact us within 7 days of receiving the product. We will assess the damage based on the provided photos and, if eligible, initiate a refund for the cost of the damaged item.

**Exchanges:**
We do not offer exchanges at this time. 

**Cancellations:**
Once an order is placed, it cannot be canceled but may be motified within 24 hours by emailing terradakstudio@gmail.com. Please review your order carefully before completing the purchase.

By making a purchase on our website, you acknowledge and agree to the terms of our return and refund policy.

If you have any questions or concerns, please do not hesitate to contact us at terradakstudio@gmail.com

 

**Shipping Policy:**

We strive to provide a seamless and enjoyable shopping experience. Please review our shipping policy to understand how we handle the shipment of our artwork:

**Processing Time:**
- Processing times may vary. We remind you that this is a small business not Amazon, items will ship withing 2-3 weeks of purchase but more likely before than. Keep an eye out for emails for any updates on your orders.
- Custom or personalized orders may take additional time, and you will be notified of the expected timeline upon order confirmation.

**Shipping Methods:**
- We offer standard shipping for all orders.
- Shipping mostly with USPS.
- Expedited shipping options may be available at an additional cost. Please contact us before placing your order if you require expedited shipping.

**Shipping Rates:**
- Shipping rates are calculated based on the size, weight, and destination of the artwork.
- Free shipping promotions may be offered during certain promotions or for specific items. Please check our website for current promotions.

**International Shipping:**
- We offer international shipping to select countries. Shipping rates and delivery times vary based on the destination.
- International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations.

**Packaging:**
- We take great care in packaging our artworks to ensure they arrive safely.
- Each artwork is securely wrapped and protected to prevent damage during transit.

- We use recycled adn eco-consious packaging whenever possible

**Tracking Information:**
- Once your order has shipped, you will receive a confirmation email with tracking information.
- You can track your order through the carrier's website using the provided tracking number.

**Delivery Issues:**
- In the rare event that your artwork arrives damaged, please contact us immediately with clear photos of the damage. We will work with you to resolve the issue promptly.
- We are not responsible for lost or stolen packages after delivery confirmation.

**Address Accuracy:**
- Please ensure that the shipping address provided during checkout is accurate. We are not responsible for orders shipped to incorrect or outdated addresses.

**Returns Due to Non-Delivery:**
- If a package is returned to us due to an incorrect address provided by the customer, the customer is responsible for the cost of re-shipping.

By making a purchase on our website, you agree to the terms of our shipping policy.

If you have any questions or concerns, please contact us at terradakstudio@gmail.com